During this  time of covid-19 / coronavirus, we want to reassure you that whilst we are still open to support your health and wellbeing and we are also doing everything we can to continue to protect us all from the virus.

To reassure you we wanted to share with you our ongoing high standards of hygiene and safety as well as the measures we have introduced to help you continue to benefit from the Traditional therapies at Qi sense. 

We are continually monitoring Government Coronavirus news, and information and following ALL guidelines to ensure we  provide our therapies in the safest way possible. 

A covid safe space

NHS track & Trace

 We are now legally obliged to to participate in the NHS track and trace scheme and to  share your name , telephone number, email address and date and time of your appointment with the NHS track and trace service if requested. We are asking all patients for their consent to share their data in this way and have added a section to our covid Screening Form sent to every patient prior to beginning treatment with us,(click on the title above to download the App now).

Our Responsibility

 We provide a safe and secure environment for you to get healthy again whilst following strict social distancing/covid-19 measures.. Qi sense have always adhered to strict health and hygiene standards in accordance with our Governing Body; The Acupuncture Society as well local council authorities but in order for us to continue helping you during Covid-19 we want to let you know how we are complying with all Government Covid-19 measures. 

Prior to Your Treatment  

  • All patients undergo a general assessment of their health prior to their first treatment via the phone.

  • All patients must complete and sign a Covid-19 consent form prior to attending the clinic as well as a consent to treatment form and a Patient contact form. All of which can be downloaded and printed from our Patient Access Page (password required) 

  • Any patient exhibiting Covid19 signs will not be permitted into the building or allowed treatment. 

  • All surfaces and points of contact are cleaned and sterilized between each patient, patients are to use hand sanitizer gels on entrance and exit of the building. 

  •  Patients' health is checked within 24hrs prior to treatment to ensure Covid19 safety measures are adhered to.

  • Analysis of you tongue and is (currently via electronic photograph sent to the clinic within 12 hours of attending the clinic


What we ask of YOU!

  • Patients MUST wear a mask upon arrival and during treatment (a disposable mask can be provided at a cost) • Food and drink NOT to be brought into or consumed in the clinic 

  • Toilet facilities will NOT be available for use 

  • Reception waiting area is CLOSED - patients are to wait in their cars until we text you to collect you from the  entrance  

  • Regular hand washing and sanitizing on entry and exist from the clinic 

  • Regulatory PPE to be worn by the therapists  

  • Pre appointment screening 24 hours before appointment to gain current health status 

  • Tongue Photograph Submitted electronically PRIOR to arrival  We have eliminated all 24 hour cancellation fees 

  • • ALL PAYMENTS to be made via contactless card payment or via bank transfer  


Our Social distancing Procedures  

 Staggering patient appointments. (15 min gap between each patient to allow for disinfecting equipment and  contact area) 

 Having patients isolate themselves in a car or by physical distancing and wait for a phone notification that one of  us will meet them at the entry to escort you directly to the treatment room. 

 To eliminate time spent in paying for your treatments, we use electronic methods for payment to decrease contamination. 

Staying Clean   

Enhanced disinfection procedures have been implemented, including but not limited to 

After every patient visit and at the end of each day we thoroughly clean and disinfect 

• treatment table and face cradle • instrument tray • all countertops and side tables • all chairs/stools • all door handles • all sinks in and taps • all light switches 

• all hand sanitizer pump handles • any other identified high-touch surface 

Keeping Safe  

Qi sense complies with government covid PPE (Personal Protection Equipment) guidelines and as such your therapist uses regulatory PPE equipment for every patient including the following;

  • we always wash our hands using Good hand washing technique and antibacterial soap before and after each treatment as well as regularly using antibacterial hand gels throughout your treatment

  • Single use Type II R surgical masks are worn by the therapist and changed between patients.

  • Sterile disposable non allergy examination gloves during needle insertion and withdrawal. 

  • Disposable single use plastic medical Apron is used for each patient

  • Face visor for use with close contact when needling the side of the face only.

  • all treatment waste including couch roll, needle guide tubes, cotton wool that has been in contact with a patient and the therapists PPE equipment will be disposed of after a 72 hour quarantine period

  • Treatment room is  deep cleaned at the end of every day in which we use hospital grade disinfectant

  • We always use clean and fresh towels for each patient and these are laundered at a temperature of 95 degrees.

  • The couch roll is changed after each patient after the couch is sanitised ready for the next patient.

We apologise for any inconvenience meeting our legal obligations may cause and we are happy to discuss these new regulations with you further prior to your appointment. We are proud to be continuing to offer you our therapies here at Qi sense at a time in which taking care of your mental and physical health are as important as ever!